At the Heart of your care
Our Promise to you
• Highly trained and competent staff.
• To have open and honest communication.
• We will people match to ensure you have staff supporting you who meet your needs and wishes.
• Consistency of staff, you will always know who is attending your call and we will introduce your team to you before the care package commences.
• You will be provided with a Rota (if you wish) each week so you will know who is supporting you.
• We will provide an open and honest approach to you and your loved ones.
• We will provide support, not only to you, but also to your loved ones.
• We will guarantee your call times within a 15-minute time frame.
• We will go that extra mile to ensure you have all the support you need.
• To keep you in control of your service.