High Quality Care
To provide high quality care to the local population and beyond, meeting individual needs in a safe, caring, effective and responsive environment by a well-led workforce with the skills, knowledge and resource to meet the highest standards. Our aims are:
To deliver quality care based on the needs of our Service Users
To treat all Service Users equally whilst valuing their differences and respecting their human rights
To safeguard Service Users from all forms of abuse whilst respecting their decisions
To provide access to information through a range of formats and aids including advocacy where required
To involve Service Users seeking feedback including complaints, compliments and ideas to improve the service
To ensure we recruit and retain the right staff and maintain and improve their skills through the right training
To act immediately to understand, respond to and learn from incidents through established systems
To deliver compassionate Care that promotes Service User's dignity, respecting their needs, wishes and expectations
